You can check your order history through on your My Account page.
We do not issue receipts. Thank you for your understanding.
We do not accept cancellations nor changes to orders.
When a product is added to your shopping cart, stock is not reserved for your order. While the product was in your Shopping Cart another individual completed their purchase, bringing the stock of the product to zero.
Regarding domestic shipments of in-stock products within Japan, after your payment has been processed your order will be shipped within 7 days.
Regarding international shipments of in-stock products, after your payment has been processed your order will be shipped within 14 days.
It is possible to change your shipping address on your My Account page.
For changing your address on orders that have already been completed, please contact us using the Contact Form. Please include the information listed below.
Order Number: Your Name:Your New Address:
In the case that your address is not changed in time, you will be responsible for paying all forwarding shipping fees.
It is not possible to set a delivery time and date.
You can check the status of your order on your My Account page.
If there has been no official announcement, manufacturing of sold-out products has not yet been determined.
Using the Contact Form, please contact us with the information listed below within 7 days from when the product arrived.
Order Number: Your Name: Your Address:
* In the case that we cannot confirm the damage on a photograph of the product, we may not offer you a replacement nor a refund. * In the case that we cannot offer you a replacement, we may offer you a refund. * When products are returned to us without prior notice, we will not offer a replacement, a refund nor a return of the product that was sent..
You can access your My Account page by clicking the human shaped icon in the top right of your screen.